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<h1>Privacy Policy</h1>

<p>
<strong>ZenMix LLC</strong><br>
<strong>Effective Date:</strong> July 1, 2026<br>
<strong>Last Updated:</strong> October 2, 2026
</p>

<p>
This Privacy Policy describes how ZenMix LLC ("ZenMix," "we," "us," or "our")
may collect, use, disclose, retain, and protect personal information in
connection with our websites, communications, business operations, and
services.
</p>

<p>
This Privacy Policy applies to information ZenMix processes for its own
business purposes. When ZenMix processes information solely on behalf of a
business customer in providing services, that customer's instructions,
applicable agreements, and applicable law may govern that processing.
</p>


<h2>1. Information We May Collect</h2>

<p>
Depending on how you interact with ZenMix and the services involved, we may
collect the following categories of information.
</p>

<h3>Contact and Business Information</h3>

<ul>
    <li>name;</li>
    <li>business or organization name;</li>
    <li>job title or role;</li>
    <li>email address;</li>
    <li>telephone number;</li>
    <li>mailing or business address; and</li>
    <li>other information you provide when contacting or doing business with us.</li>
</ul>


<h3>Account and Service Information</h3>

<p>
When necessary to provide requested services, we may receive or process
information relating to:
</p>

<ul>
    <li>user and administrator accounts;</li>
    <li>business email accounts;</li>
    <li>domains and DNS configurations;</li>
    <li>Microsoft 365 and other cloud services;</li>
    <li>devices, networks, software, applications, and systems;</li>
    <li>licenses and subscriptions;</li>
    <li>service configurations;</li>
    <li>technical contacts and authorized users;</li>
    <li>support requests and service history; and</li>
    <li>other technical information reasonably necessary to provide services.</li>
</ul>


<h3>Authentication and Access Information</h3>

<p>
Where reasonably necessary to perform authorized services, ZenMix may
temporarily or otherwise process credentials, authentication information,
access tokens, administrative permissions, recovery information, or similar
information.
</p>

<p>
Customers should use secure credential-sharing methods when available and
should not send passwords, authentication secrets, complete payment-card
information, or other highly sensitive information through ordinary email,
SMS, or other inappropriate channels.
</p>


<h3>Billing and Transaction Information</h3>

<p>
We may collect information relating to quotes, orders, invoices, purchases,
payments, subscriptions, refunds, taxes, and transaction history.
</p>

<p>
Payment-card and other payment information may be processed by third-party
payment processors. ZenMix may receive transaction information from those
providers without receiving or retaining complete payment-card credentials.
</p>


<h3>Communications</h3>

<p>
We may collect and retain information contained in communications with us,
including email, telephone, SMS, support requests, forms, correspondence,
meeting information, and other business communications.
</p>


<h3>Website and Technical Information</h3>

<p>
When you use our website or online services, we or our service providers may
automatically receive certain technical information, which may include:
</p>

<ul>
    <li>IP address;</li>
    <li>browser type;</li>
    <li>device type;</li>
    <li>operating system;</li>
    <li>referring pages or websites;</li>
    <li>pages visited;</li>
    <li>date and time information;</li>
    <li>approximate location derived from IP address;</li>
    <li>security and diagnostic information; and</li>
    <li>cookie or similar technology information where applicable.</li>
</ul>


<h3>Customer Data</h3>

<p>
In providing IT, email, cloud, migration, support, security, website,
telecommunications, or related services, ZenMix may have access to
information belonging to or controlled by a customer.
</p>

<p>
Such information may include business records, user information, email
information, files, configuration information, logs, account information,
technical information, or other data accessible through systems on which
ZenMix is authorized to perform services.
</p>

<p>
ZenMix does not necessarily determine the nature of all information stored
within customer-controlled systems. Customers are responsible for informing
ZenMix of special legal, regulatory, contractual, privacy, security,
retention, or handling requirements before providing ZenMix with access to
information subject to those requirements.
</p>


<h2>2. How We May Collect Information</h2>

<p>We may collect information:</p>

<ul>
    <li>directly from you;</li>
    <li>from your employees, representatives, administrators, or authorized contacts;</li>
    <li>when you request or purchase services;</li>
    <li>when you communicate with us;</li>
    <li>through our website and online forms;</li>
    <li>when we perform authorized services;</li>
    <li>from systems, devices, accounts, networks, applications, or services
        you authorize us to access;</li>
    <li>from vendors, service providers, and technology platforms involved in
        providing services;</li>
    <li>from payment and billing providers;</li>
    <li>from publicly available sources; and</li>
    <li>from other lawful sources relevant to our business operations.</li>
</ul>


<h2>3. How We May Use Information</h2>

<p>We may use information as reasonably necessary to:</p>

<ul>
    <li>provide, configure, administer, maintain, support, and improve services;</li>
    <li>respond to inquiries and support requests;</li>
    <li>prepare quotes, proposals, orders, and invoices;</li>
    <li>process transactions and administer customer accounts;</li>
    <li>communicate about services, accounts, renewals, changes, incidents,
        maintenance, billing, and support;</li>
    <li>perform migrations, troubleshooting, configuration, administration,
        installations, assessments, and other authorized work;</li>
    <li>authenticate users and protect accounts;</li>
    <li>detect, investigate, prevent, or respond to fraud, abuse, security
        threats, unauthorized activity, or technical problems;</li>
    <li>maintain business and service records;</li>
    <li>manage vendors, providers, licenses, subscriptions, and business relationships;</li>
    <li>enforce our agreements, policies, and legal rights;</li>
    <li>establish, exercise, or defend legal claims;</li>
    <li>comply with applicable legal, regulatory, tax, accounting, and
        reporting requirements;</li>
    <li>protect ZenMix, our customers, users, systems, property, and others;</li>
    <li>operate and improve our website and business processes; and</li>
    <li>perform other lawful purposes that are compatible with the context in
        which the information was provided or as otherwise permitted by law.</li>
</ul>


<h2>4. Customer Data Processed in Providing Services</h2>

<p>
When ZenMix processes personal information solely on behalf of a business
customer in order to provide contracted services, ZenMix generally acts as a
service provider or processor with respect to that information, to the extent
those concepts apply under applicable law.
</p>

<p>
The customer generally determines the purposes for which its information is
processed and is responsible for:
</p>

<ul>
    <li>determining whether its collection and use of information is lawful;</li>
    <li>providing required privacy notices;</li>
    <li>obtaining required consents or authorizations;</li>
    <li>responding to individuals exercising rights concerning customer-controlled data;</li>
    <li>communicating special processing restrictions to ZenMix; and</li>
    <li>ensuring that its instructions to ZenMix comply with applicable law.</li>
</ul>

<p>
Where a privacy request concerns information controlled by a ZenMix customer,
we may direct the requesting individual to that customer or assist the
customer as required by applicable law or agreement.
</p>


<h2>5. Disclosure of Information</h2>

<p>
ZenMix may disclose information when reasonably necessary for the purposes
described in this Privacy Policy.
</p>

<p>This may include disclosure to:</p>

<ul>
    <li>cloud and software providers;</li>
    <li>Microsoft and other technology vendors;</li>
    <li>hosting providers;</li>
    <li>domain registrars and DNS providers;</li>
    <li>telecommunications and messaging providers;</li>
    <li>hardware and equipment providers;</li>
    <li>payment processors and financial service providers;</li>
    <li>shipping and fulfillment providers;</li>
    <li>professional advisers, including attorneys, accountants, insurers,
        auditors, and consultants;</li>
    <li>contractors and subcontractors supporting authorized services;</li>
    <li>security, fraud-prevention, monitoring, and infrastructure providers;</li>
    <li>government authorities or other persons where disclosure is required
        or permitted by applicable law; and</li>
    <li>other parties at your direction or with your authorization.</li>
</ul>

<p>
These parties may process information under their own terms and privacy
practices or as service providers to ZenMix, depending upon the relationship
and service involved.
</p>


<h2>6. Business Transactions</h2>

<p>
Information may be disclosed or transferred as part of, or in preparation
for, a merger, acquisition, financing, restructuring, reorganization,
bankruptcy, sale of assets, sale or transfer of a business line, due
diligence process, or other corporate transaction.
</p>

<p>
Any such processing remains subject to applicable law and applicable privacy
commitments.
</p>


<h2>7. Legal, Security, and Protective Disclosures</h2>

<p>
ZenMix may preserve, use, or disclose information when we reasonably believe
doing so is necessary or appropriate to:
</p>

<ul>
    <li>comply with applicable law, regulation, subpoena, court order,
        governmental request, or other legal process;</li>
    <li>respond to lawful requests from public authorities;</li>
    <li>investigate suspected fraud, abuse, unlawful conduct, or security incidents;</li>
    <li>protect the security or integrity of systems, services, accounts,
        networks, or data;</li>
    <li>enforce agreements or protect legal rights;</li>
    <li>protect ZenMix, our customers, users, service providers, or others
        from harm; or</li>
    <li>establish, exercise, or defend legal claims.</li>
</ul>


<h2>8. Sale and Use of Personal Information</h2>

<p>
ZenMix does not sell personal information for money as part of its ordinary
business operations.
</p>

<p>
ZenMix may disclose information to service providers, vendors, contractors,
business partners, or other parties as described in this Privacy Policy and
as reasonably necessary to operate our business and provide requested
services.
</p>

<p>
Where applicable law defines terms such as "sale," "sharing," or "targeted
advertising" more broadly than an exchange of information for money, ZenMix
will address applicable obligations as required by law.
</p>


<h2>9. Marketing Communications</h2>

<p>
Where permitted by law, ZenMix may use business contact information to
communicate about ZenMix products, services, updates, offers, or other
business information.
</p>

<p>
You may opt out of promotional email communications using the unsubscribe
method provided in the communication or by contacting us.
</p>

<p>
Opting out of marketing communications does not prevent ZenMix from sending
transactional, account, billing, security, support, legal, or other
non-promotional communications.
</p>


<h2>10. SMS and Mobile Information</h2>

<p>
If you communicate with ZenMix by SMS or consent to receive text messages,
we may use your telephone number and related information to provide customer
care, respond to inquiries, and send service-related communications.
</p>

<p>
Message frequency varies. Message and data rates may apply. Where applicable,
reply STOP to opt out and HELP for assistance.
</p>

<p>
Mobile information, including telephone numbers and SMS consent information,
will not be sold or shared with third parties or affiliates for their own
marketing or promotional purposes.
</p>

<p>
Information may be provided to telecommunications carriers, messaging
providers, technical service providers, and processors as reasonably
necessary to deliver and support messaging services or as required by law.
</p>


<h2>11. Cookies and Similar Technologies</h2>

<p>
Our website or the technologies used to operate it may use cookies, log
files, or similar technologies for functions such as security, website
operation, preferences, diagnostics, performance measurement, and analytics.
</p>

<p>
The technologies actually used may change as our website and service
providers change.
</p>

<p>
You may be able to control certain cookies through your browser or device
settings. Disabling cookies may affect some website functionality.
</p>


<h2>12. Third-Party Websites and Services</h2>

<p>
Our website, communications, or services may contain links to or integrate
with third-party websites, applications, products, or services.
</p>

<p>
ZenMix does not control the privacy, security, or data-handling practices of
independent third parties. Their practices are governed by their own terms,
privacy policies, and applicable law.
</p>

<p>
We encourage users to review the applicable third-party privacy policies
before providing information directly to those parties.
</p>


<h2>13. Data Security</h2>

<p>
ZenMix uses administrative, technical, and physical safeguards that we
consider reasonable and appropriate in light of the nature of the
information, the services involved, and reasonably foreseeable risks.
</p>

<p>
However, no method of storage, transmission, processing, authentication,
networking, or security is completely secure. Accordingly, ZenMix cannot
guarantee that information will never be lost, altered, accessed,
intercepted, disclosed, or compromised.
</p>

<p>
Customers remain responsible for maintaining appropriate security within
their own environments except to the extent a specific security
responsibility is expressly assigned to ZenMix in a written agreement.
</p>


<h2>14. Security Incidents</h2>

<p>
If ZenMix discovers a security incident involving information for which
applicable law or a controlling agreement imposes notification or cooperation
obligations upon ZenMix, ZenMix will address those obligations in accordance
with applicable requirements.
</p>

<p>
Where ZenMix maintains or processes information on behalf of a customer,
ZenMix may notify and cooperate with the applicable customer concerning an
incident as required by applicable law or agreement.
</p>

<p>
Nothing in this Privacy Policy is intended to waive, eliminate, or modify a
security-incident obligation that cannot lawfully be waived or modified.
</p>


<h2>15. Data Retention</h2>

<p>
ZenMix may retain information for as long as reasonably necessary for the
purposes for which it was collected or processed, including to:
</p>

<ul>
    <li>provide and support services;</li>
    <li>maintain business and transaction records;</li>
    <li>administer accounts;</li>
    <li>meet contractual obligations;</li>
    <li>resolve disputes;</li>
    <li>protect systems and prevent fraud or abuse;</li>
    <li>establish, exercise, or defend legal claims;</li>
    <li>comply with legal, tax, accounting, insurance, audit, or regulatory
        obligations; and</li>
    <li>enforce agreements.</li>
</ul>

<p>
Retention periods may vary depending on the type of information, applicable
services, contractual requirements, legal obligations, operational needs,
backup cycles, and legitimate business requirements.
</p>

<p>
Information may remain temporarily in backups, archives, logs, or systems
until deletion or overwriting occurs through normal retention processes.
</p>


<h2>16. Data Deletion and Account Termination</h2>

<p>
Termination of services does not necessarily result in immediate deletion of
all information.
</p>

<p>
ZenMix may retain information following termination when reasonably necessary
for legitimate business purposes, legal compliance, billing, dispute
resolution, fraud prevention, security, enforcement of agreements, or the
establishment, exercise, or defense of legal claims.
</p>

<p>
Customer-controlled information may also remain with independent third-party
providers according to their respective retention practices and agreements.
</p>


<h2>17. Privacy Rights and Requests</h2>

<p>
Depending on your location, the type of information involved, our
relationship with you, and applicable law, you may have certain rights
concerning personal information.
</p>

<p>
Where required by applicable law, these may include rights to request access,
correction, deletion, or other treatment of qualifying personal information.
Such rights may be subject to legal exceptions, identity verification,
record-retention obligations, security requirements, and other limitations.
</p>

<p>
ZenMix may request information reasonably necessary to verify the identity
and authority of a person making a request before responding.
</p>

<p>
If the information is controlled by a ZenMix business customer rather than
ZenMix, the request may need to be directed to that customer.
</p>

<p>
Requests may be submitted using the contact information below.
</p>


<h2>18. Information About Children</h2>

<p>
ZenMix's website and general business services are not directed to children
under 13, and ZenMix does not knowingly solicit personal information directly
from children under 13 through its general website.
</p>

<p>
If we learn that personal information was collected directly from a child in
a manner requiring parental consent under applicable law and such consent was
not obtained, we will take appropriate action as required by law.
</p>

<p>
This section does not prohibit ZenMix from processing information contained
within customer-controlled systems when providing authorized services to a
business, school, parent, organization, or other customer.
</p>


<h2>19. Information From Outside the United States</h2>

<p>
ZenMix is based in the United States. If you provide information to ZenMix
from outside the United States, information may be processed or stored in the
United States or other locations in which ZenMix or its service providers
operate.
</p>

<p>
Privacy and data-protection laws in those jurisdictions may differ from the
laws where you reside.
</p>

<p>
Where applicable law imposes specific international data-transfer
requirements, those requirements will be addressed as applicable to the
relevant processing relationship.
</p>


<h2>20. Regulatory and Sensitive Information</h2>

<p>
Unless ZenMix expressly agrees otherwise in writing, customers should not
assume that an ordinary ZenMix service is specifically designed to satisfy
specialized regulatory requirements applicable to health information,
financial information, education records, government-controlled information,
payment-card information, export-controlled information, or other specially
regulated or restricted data.
</p>

<p>
Customers are responsible for notifying ZenMix before providing access to
such information when specialized contractual, technical, regulatory,
security, or privacy requirements may apply.
</p>

<p>
ZenMix's access to regulated information while providing technology services
does not by itself constitute an agreement by ZenMix to assume a customer's
regulatory role or compliance obligations.
</p>


<h2>21. Changes to This Privacy Policy</h2>

<p>
ZenMix may update this Privacy Policy to reflect changes in our business,
services, technology, legal requirements, or information practices.
</p>

<p>
The "Last Updated" date above identifies the current version.
</p>

<p>
Changes will apply prospectively as appropriate. Where applicable law
requires additional notice, consent, or other action for a material change in
how previously collected personal information is used, ZenMix will address
those requirements as applicable.
</p>


<h2>22. Relationship to Other Agreements</h2>

<p>
This Privacy Policy is intended to provide general information about ZenMix's
privacy practices.
</p>

<p>
A customer agreement, data processing agreement, business associate
agreement, statement of work, vendor agreement, or other written agreement
may contain more specific privacy or security provisions.
</p>

<p>
Where a controlling written agreement establishes different or more specific
requirements for particular information or services, that agreement will
govern the applicable relationship to the extent of the conflict.
</p>


<h2>23. Contact Us</h2>

<p>
Questions or requests concerning this Privacy Policy may be directed to:
</p>

<p>
<strong>ZenMix LLC</strong><br>
Email: <a href="mailto:support@zenmix.com">support@zenmix.com</a><br>
Website: <a href="https://zenmix.com">https://zenmix.com</a>
</p>

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